4 configurable dunning stages
Reminder, 1st Notice, 2nd Notice and Final Notice — with configurable timing, fees, daily interest and per-stage approval gates between each step. You decide how aggressive or lenient each stage is, per property.
Automated apaleo dunning & debt collection
Apaleo dunning that runs itself.
GoClearBalance scans apaleo for overdue guest balances, sends escalating notices with one-click Apaleo Pay links, and closes cases the moment the guest pays. Bilingual DE/EN, GDPR-by-design, immutable audit log.
How GoClearBalance works
Rules-based dunning that runs without a spreadsheet.
Manual dunning is slow, error-prone and easy to skip. GoClearBalance replaces it with a configurable, auditable workflow that runs against your live apaleo data every day.
One-click Apaleo Pay links in every notice
Every dunning letter includes a secure, guest-specific Apaleo Pay payment link — generated automatically. GoClearBalance will never send a notice without a working link. Guests can pay in one click; no login, no friction.
Real-time auto-close via apaleo webhooks
When a guest pays, apaleo fires a payment webhook. GoClearBalance receives it and closes the case in seconds — no morning batch, no manual reconciliation required. Partial payments are tracked until the balance clears.
Bilingual DE/EN letters with language detection
Dunning letters are generated in German or English based on the guest's language preference in apaleo. You write the templates once — GoClearBalance handles which language reaches which guest automatically.
Immutable audit log and Transparency Log
Every dunning action is logged permanently. The Transparency Log goes further: it records why each candidate was not dunned — so you can demonstrate compliance, investigate edge cases, and satisfy GDPR audit requirements.
Per-property rules and safety guardrails
Configure grace periods, minimum dunnable amounts, channel/source exclusions and fee schedules per property independently. Built-in safety rule: GoClearBalance never dunns a guest on their checkout or invoice day.
Why apaleo-native matters
Dunning that works in real time, not the next morning.
GoClearBalance reads folio state and payment events directly from apaleo's live API. When a guest pays — regardless of the hour — the webhook fires, the case closes, and no further notices go out. That only works when the tool is built on the same platform as the PMS.
Transparent pricing
Priced by property size — never by features.
Both tiers include the full GoClearBalance feature set. The only difference is how many rooms and properties you operate. 30-day free trial, no credit card required.
Light
Up to 30 rooms · max 2 properties
€29
/property/month
- Full feature set included
- Up to 30 rooms per property
- Max 2 properties
- 30-day free trial, no card
Enterprise
Unlimited · −10% annual prepay
€1.50
/room/month
- Full feature set included
- Unlimited rooms & properties
- −10% discount with annual prepay
- 30-day free trial, no card
Existing customers keep their price for life.
Frequently asked
GoClearBalance questions, answered.
The questions we hear most from apaleo hotels evaluating dunning and debt collection automation.
Will GoClearBalance send a dunning notice without a payment link?
No — never. GoClearBalance will not dispatch a dunning notice unless a working Apaleo Pay payment link can be generated for the balance. If the link cannot be created, the case is held and flagged for your team rather than sent without a way for the guest to pay.
How do partial payments work?
Partial payments are automatically reconciled via apaleo's payment webhooks. The case stays open until the outstanding balance falls below the configured threshold. If the guest overpays, the overpayment is detected and the case closes cleanly.
Can I exclude OTA bookings from dunning?
Yes — per-property channel and source filters let you exclude any booking channel or reservation source from the dunning process. OTA reservations, corporate rates or any other segment can be excluded individually per property.
What happens after the final notice?
The automation stops. GoClearBalance does not initiate any further action after the final notice — your team decides what to do next: close the case, hand it to a collection agency, or take other steps. You stay in control at every stage.
How is data isolated between hotels?
Each GoClearBalance account operates on a completely separate database. There is no shared storage between accounts. This is the architecture required by GDPR and by good multi-tenant SaaS design: one hotel's data is never accessible from another account.
Is GoClearBalance in the apaleo App Store?
In production use at our pilot customer since late 2025. apaleo App Store listing planned for Q3 2026; general availability Q4 2026. Hotels interested in joining the pilot can book a call with Stefan.
Built and supported by Stefan Wölflinger — 4+ years on the apaleo OpenAPI, certified Datenschutzexperte in Vienna. The person who builds the product is the person who answers your support email.
Get started
Try GoClearBalance free for 30 days.
No credit card, no setup fee. Connect to apaleo and start recovering overdue balances — the automation handles the rest.